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In good conscience we can't charge full rate for work that can be done through e-mail or even the phone. We will collect Frequently Asked Questions and put together a comprehensive FAQ area. If the FAQ does not cover what you are looking for, feel free to send e-mail and ask.
As we start this project, free support via e-mail will receive a response within 24 hours. Techs assigned to the task of responding to e-mail are the same techs that go out on field to troubleshoot onsite and may not be able to check e-mail until the end of the work day. We still reserve phone support for existing clients requiring immediate help with tech issues.
The address to be used for Free e-mail support will be posted shortly.
Posted by Kyle Butler : December 1, 2007